Legal

Privacy Policy

This policy explains how GAMBOGE CHESTUTS LIMITED, trading as Gamboge Glow ("we", "us"), handles personal information.

Who we are

GAMBOGE CHESTUTS LIMITED, registered office: 292671, Office Suite 29A, 3/F, 23 Wharf Street, London, England, SE8 3GG, United Kingdom. Owner: Catherine Child. Telephone: 07899 907197.

What we collect

When you send an enquiry we collect your name, email address, telephone number, property postcode, property details, cleaning preferences, preferred dates and any extra information you choose to give.

How we use it

We use this information only to respond to your enquiry, prepare a quote, arrange and carry out agreed cleaning appointments, and keep necessary business records. Our lawful bases are taking steps at your request before entering a contract, performing a contract, and our legitimate interests in running the business.

Sharing

We don't sell your information. It is stored with our website hosting and database providers, who process it on our behalf.

How long we keep it

Enquiries that don't lead to a booking are deleted within 12 months. Customer records are kept for as long as needed for legal and accounting purposes.

Your rights

Under UK data protection law you can ask to access, correct or delete your information, or object to its use. Call us on 07899 907197. You can also complain to the Information Commissioner's Office (ico.org.uk).